Frequently Asked Questions
Everything you need to know about shopping with Ian Snow Ltd.
What are your standard shipping times and costs?
We offer standard delivery within 3-5 working days for a flat rate of £4.95. Express next-day delivery is available for orders placed before 1pm Monday through Thursday.
What is your return policy for homeware and clothing?
We offer a 30-day return policy on all items, provided they are in their original packaging and unused condition. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are your products ethically sourced?
Yes, ethical sourcing is at the heart of Ian Snow Ltd. we work closely with fair-trade suppliers and independent artisans to ensure sustainable production and fair wages for all creators.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can monitor its journey to your door.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and the weight of your parcel.